物业保洁服务和绿化养护管理

发布日期:2015-12-15 文章来源:中国物业管理

洁服务、绿化养护作为物业为业主提供的基础服务,是否有标准可借鉴?以下为某一级资质物业保洁服务和绿化养护管理的基本要求,可供大家参考。

 保洁服务

一、楼内共用区域:

1、地面:

电梯前厅,每日至少拖擦1次;

无电梯的楼内通道和楼梯,每日保证拖擦1次;

有电梯的楼内通道和楼梯,每周保证拖擦1次;

大堂、门厅大理石、花岗石地面,每日保证拖擦2次,定期保养,保持材质干净、有光泽。

2、墙面:

涂料材质的墙面及2米以上贴砖墙面,每月清扫1次,保持无蛛网、无明显污渍;2米以下贴砖墙面,每周抹擦1次,保持表面干净、无污渍。

3、楼梯扶手、电梯按钮、照明开关按钮,每日擦抹一次,保持表面干净、无污渍。

4、栏杆、窗台、消防栓、标识牌等共用设施,每周擦抹一次,保持表面干净、无污渍。

5、天花板、共用照明灯具,每月除尘一次,目视无污渍、无蛛网。

6、门、窗等玻璃,每月擦拭1次,其中门厅玻璃每周擦拭1次,目视洁净、光亮、无污渍。

7、天台、屋顶,保持清洁、无垃圾。

8、电梯轿厢,每日清扫、擦拭1次;每月对电梯门壁上光一次,表面光亮、无污渍。

 二、楼外共用区域:

1、硬化道路地面:每日清扫1次,其中广场砖地面每周拖擦或冲洗1次,目视地面干净,地面垃圾滞留时间不超过1小时。

2、绿地、明沟:每周清理1次,无杂物、无积水。

3、共用照明灯具、宣传栏、小品等:每周擦抹一次,目视无污渍、明亮清洁(2米以上部分每月擦抹、除尘一次)。

4、水景:打捞漂浮杂物,保持水体清洁,水面无漂浮物;定期对水体投放药剂或进行其它处理,保持水体无异味。

5、积水、积雪清扫及时。

三、二次供水水箱:按规定清洗,定时巡查,水质符合卫生要求。

 四、公共卫生间:每天全面清洁3次,保持无明显异味。

 五、垃圾的收集与处理:

1、生活垃圾日产日清,垃圾袋装化,垃圾桶、果壳箱无满溢现象,保持垃圾桶清洁无异味。

2、设有垃圾中转站的,根据实际需要进行冲洗、消杀,有效控制蚊、蝇等害虫孳生。

 六、定期灭虫除害。每月对窨井、明沟、垃圾房喷洒药水一次,每半年灭鼠一次。喷洒农药、投放鼠饵必须提前告知业主/物业使用人。

 绿化养护管理

1、有专业人员实施绿化养护管理。

2、草坪。常年保持平整,无坑洼、下陷,边缘清晰,每年剪草五遍以上,及时浇灌,定期清除杂草、杂物,保持生长良好。

3、树木。乔、灌木每年修剪二遍以上,基本无枯枝、萌蘖枝,生长良好,树冠完整,树木基本无倾斜;篱、球、造型植物按生长情况和造型要求及时修剪,每年五遍以上,基本无缺枝、无斑秃;地被、攀援植物修剪、整理及时,每年三遍以上,基本无枯枝;常年土壤疏松通透,及时浇灌,绿地无积水,基本无杂草。

4、按植物品种、生长、土壤状况合理施肥,每年二遍以上。

5、做好病虫害防治,主要病虫害发生率低于5%。

6、枯死的花草树木,必须在一周内清除,并适时补栽补种。

7、绿地应设有宣传牌、提示牌。

 房屋管理

1、对房屋共用部位进行日常管理和维护,巡检记录和保养记录齐全。

2、根据房屋实际使用年限,定期检查房屋共用部位的使用状况,及时编制维修计划和住房专项维修资金使用计划,向业主或业主大会提出报告与建议,根据业主或业主大会的决定和国家相关规定,组织维修。

3、每日巡查1次物业管理区域楼宇单元门、楼梯通道以及其它共用部位的门窗、玻璃等,做好巡查记录,并及时维护。

4、依据合同约定、管理规约(临时管理规约)及房屋使用说明书等的要求,指导业主/物业使用人正确使用房屋,共同维护房屋共用部位及房屋外观的完好。对违反法律法规和管理规约(临时管理规约)的行为,及时劝告并报告业主委员会和政府有关主管部门。

5、按照房屋装饰装修和安全使用的有关规定及管理规约(临时管理规约)的要求,将室内装饰装修中的禁止行为和注意事项告知业主。每日巡查1次装饰装修施工现场,对施工进行及时监督。对危及房屋结构安全、影响房屋外观、拆改共用管线等损害公共利益的行为及时制止,并报告业主委员会和政府有关主管部门。

6、物业管理区域设有平面示意图、路标、楼宇标识标牌、共用设施和场地标识的,做到维护及时、标识明显。

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